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She said you wouldn't believe how many approval forms she had to fill out, and how many approvers there were in the chain just to make a small change to content published on their intranet. There were loads of them employed there as well, with hardly anything to do
Having worked for a multi-national home electronics retailer, all the people running it were spivvy, over-promoted salesmen. Yuk.
Small-to-medium sized organisations are better places to work imo. Though small can involve being horribly overloaded at times.
But I've had invoices that took 7 months for them to pay as nobody with the requisite delegation level was available to sign them off.
Essentially at least 50% of people in these places exist to stop people doing their job.
The worst thing you can do is promote a salesperson though, they are basically psychopaths. Salespeople make the worst sort of managers, especially managing non salespeople.
It doesn't matter that you're telling your customers to come in at the wrong time, as long as it doesn't get changed without being signed off all the way up the line.
but the least you'd expect is that the receptionist would be extremely apologetic for wasting your time, apologise on behalf of her organisation, tell you that she'll make sure they get it corrected straight away etc etc
I bet she spoke to you like you were an idiot
and for considerably less money than many/most LA staff, but I presume you still expect them to smile and show courtesy.
Apart from the form and some surliness it was all done quite quickly really. I was just pleased to have got out of there with the permit before my parking meter expired.