Maravilloso Marvo
08-06-2013, 08:59 AM
I currently pay £31.45 per month for phone and fibre optic broadband. I looked up my new address and it says that fibre is not available there. So I rang Talk Talk to try and cancel the whole thing (I am about 5 months into an 18 month contract). My angle was that as you can no longer supply me fibre, the contract is null and void, let me leave. Then I would join BT and get the football for free...
So I go through to cancellations and they tell me that fibre is indeed available now and online was out of date telling me it wasn't. But I still tell them I want to cancel and they tell me it will cost me £220 to cancel. They have me by the balls then. So I ask what the speed is without fibre and am told 16-20 mb. That is okay for me, I am thinking. The reason I got fibre in my old flat was because I was getting 2.5mb. And I only get about 35 now with fibre. Normal price without fibre is £21.45 per month. But without prompting he offers me £18.20 per month for 12 months. So I ask if that is the best he can do. He offers me £16.20 per month.
So from them having me by the balls saying I can't cancel without paying £220, they have now moved me from £31.45 for the next 13 months to £16.20 per month for the next 12 months.
Next conversation to be had is with Sky, I currently pay for the whole deal with sports, movies, HD etc. £62 odd a month. Might tell them I am moving to Virgin.
So I go through to cancellations and they tell me that fibre is indeed available now and online was out of date telling me it wasn't. But I still tell them I want to cancel and they tell me it will cost me £220 to cancel. They have me by the balls then. So I ask what the speed is without fibre and am told 16-20 mb. That is okay for me, I am thinking. The reason I got fibre in my old flat was because I was getting 2.5mb. And I only get about 35 now with fibre. Normal price without fibre is £21.45 per month. But without prompting he offers me £18.20 per month for 12 months. So I ask if that is the best he can do. He offers me £16.20 per month.
So from them having me by the balls saying I can't cancel without paying £220, they have now moved me from £31.45 for the next 13 months to £16.20 per month for the next 12 months.
Next conversation to be had is with Sky, I currently pay for the whole deal with sports, movies, HD etc. £62 odd a month. Might tell them I am moving to Virgin.