Life is full of disappointments, f. You can face them like a gentleman, phlegmatically and indefatiguably, or you can go the full sw and start calling everyone ****s.
There you are, you see? I trust your letter was firm but polite?
Let us not descend, pray, into vulgar abuse. Let us cling to civilised behaviour and remember that we are Englishmen.
I remain very professional. I also drop references in that are hints that I know what I am talking about. such as certain laws or complaints procedures.