Potentially it's quite all-encompassing.Originally Posted by SWv2
- causes, individuals to change their behaviour in a significant way; or
- has unlikely, unanticipated or unwanted consequences for individuals.
So you persuaded your customer to come out for a drink chez nous on their birthday, they had one too many and did something off-message, and they decide to blame you for persuading them. And it's down to the lawyers to battle it out.
Reply With Quote