Quote Originally Posted by Burney View Post
It's profoundly heavy-handed, incredibly bad PR and is self-inflicted at least inasmuch as it has come about in large part as a result of the company's business practices. On that I wouldn't disagree.

Where I don't agree is with any suggestion that this man behaved correctly, was an entirely innocent party or was within his rights to stay on the plane come what may. He wasn't and the company had the legal right to shift him.
I don't think we disagree regarding the legal basis. My argument is more that their approach to resolving a situation that was entirely their own fault and problem was an abysmal way to treat an innocent customer caught in their incompetent cross fire.

I could use stronger words but you get the point.