I'm pretty sure he didn't have a legal right.
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Maybe Mo should read this.
https://www.united.com/web/en-US/con...age.aspx#sec25
in addition
RULE 21 REFUSAL OF TRANSPORT
UA shall have the right to refuse to transport or shall have the right to remove from the aircraft at any point, any Passenger for the following reasons:
Breach of Contract of Carriage – Failure by Passenger to comply with the Rules of the Contract of Carriage.
I'd be interested to know what the criteria was that resulted in these particular individuals being chosen. Was it last checked in or last to book seats, was it at random or was there another reason?
Regardless, United do come out of this looking like grade A c*nts.
I don't think we disagree regarding the legal basis. My argument is more that their approach to resolving a situation that was entirely their own fault and problem was an abysmal way to treat an innocent customer caught in their incompetent cross fire.
I could use stronger words but you get the point.